Hi! Linsey here. I’m always happy to answer any questions. Here’s what I’m most often asked…

What mediums do you use?

Currently, I’m working in charcoal and soft pastels. I do look forward to reuniting with oils and acrylics someday when the inspiration strikes. Many of my surface designs are originally created in watercolor, and sometimes charcoal, before digitally refined.

What finishes do you apply to your work?

I use a spray fixative to secure charcoal and pastels to each piece before framing behind glass. For cradled panels that are not framed behind glass, I carefully apply a non-yellowing, archival cold wax by hand to further protect the artwork. This material, made with 100% beeswax, preserves the visual texture of the work and the wood grain, leaving behind a subtle matte finish.

How often do you release new work?

I typically release a few new pieces every 4-6 weeks. Occasionally a complete collection. To stay up to date with my latest pieces you can follow me on Instagram @linseygraycreative and join my Collectors List where I will share first looks and early access to new releases.

Do your originals include framing?

Yes! Due to the delicate nature of charcoal and pastels, every original is sold as a framed piece. Beyond protecting the artwork, the frames I select or build are part of each finished piece, ensuring the frame appropriately supports the artwork rather than distracts from, competes with, or compromise its overall quality.

Do you offer commissions?

I take on select commission work when I am able to. I usually offer a few spots per season. You can always email me or use this form to inquire. I do require a deposit to reserve a spot in my schedule. Learn more here.

Are there care instructions to follow for purchased artwork?

Yes! Beyond protection from finishing processes and framing, all original artwork should be handled with care and thoughtfully displayed in settings considered safe for fine art. Originals and prints should be kept out of direct sunlight to avoid discoloring or fading.

Like anything made of wood and natural materials, my original works should be kept in temperature-controlled environments, away from heat producing fixtures, such as stove tops and fireplaces, and out of high moisture areas like steamy bathrooms. Works framed behind glass should not be removed to avoid any damage to the vulnerable medium. Cradled works should be transported completely flat or upright to avoid warping and should always be mounted flush against the wall. Very gently wipe with a damp lint-free cloth to remove dust as needed. Care instructions are provided with each purchased piece.

What is your return/refund policy?

Because of the delicate and unique nature of fine art and my made to order fine art prints, all orders are final. Please reach out with any questions before purchasing. I’m happy to help!

What is your shipping policy?

All orders, with the exception of larger works, ship from my studio within 2 weeks from the order being processed. Please reach out about rush shipping options. Made-to-order art prints can take up to 4 weeks to ship out. If I am experiencing a high volume of orders, especially around holidays, please allow for a few extra days. Most orders will ship USPS or UPS.

Do you offer shipping or delivery for your larger works?

Yes! I work with a local shipping and handling company who has a lot of experience packaging and transporting fine art. Due to the fluctuating costs of materials, postage, and freight, shipping estimates for large works are only provided upon request using the zip code of the desired destination for the most accurate quote. You can inquire about rates for any specific piece(s) by clicking here.

For original pieces larger than 36 inches, I offer free delivery in and around the Asheville area. Please inquire before placing your order to confirm whether or not your location is within my Free Delivery radius.

How long will you hold Local Pickup orders?

I'm happy to hold onto any Local Pickup orders as long as needed free of charge while you arrange travel plans or prepare your space. Kindly let me know an rough timeframe of when you might be able to pick it up and provide a minimum of two weeks notice prior so that I can ensure your piece is ready for you to take with you.

What if I want to purchase a piece that’s currently on exhibit?

Unless otherwise noted, exhibited work is also available for purchase. However, the piece(s) must remain on display throughout the remainder of the show to honor my commitment to the exhibition. In the meantime, we can work out the perfect pickup, deliver, or shipping plan for when the piece is ready to go to its permanent home!

Not finding an answer to your question or think of a new one? Feel free to ask!

hello@linseygray.com